Lisa TUI - Holidayhelper
Travel retail faces a unique bottleneck: high-complexity consultations that take time. During peak hours, customers face wait times, and highly skilled travel advisors spend the first portion of every meeting collecting basic data rather than crafting experiences.
TUI Netherlands challenged us to elevate the service level in their physical shops. The goal was to support advisors during busy moments and modernize the intake process without losing the personal touch that defines their brand.
Lisa TUI - Holidayhelper
Travel retail faces a unique bottleneck: high-complexity consultations that take time. During peak hours, customers face wait times, and highly skilled travel advisors spend the first portion of every meeting collecting basic data rather than crafting experiences.
TUI Netherlands challenged us to elevate the service level in their physical shops. The goal was to support advisors during busy moments and modernize the intake process without losing the personal touch that defines their brand.
Lisa TUI - Holidayhelper
Travel retail faces a unique bottleneck: high-complexity consultations that take time. During peak hours, customers face wait times, and highly skilled travel advisors spend the first portion of every meeting collecting basic data rather than crafting experiences.
TUI Netherlands challenged us to elevate the service level in their physical shops. The goal was to support advisors during busy moments and modernize the intake process without losing the personal touch that defines their brand.
Meet Lisa
We introduced Lisa, an innovative AI retail assistant visualized as an avatar on large-format touchscreens within TUI shops.
Lisa serves as the first point of contact, conducting an intelligent intake conversation. She acts as a triage agent, bridging the gap between a customer entering the store and sitting down with an expert.
Meet Lisa
We introduced Lisa, an innovative AI retail assistant visualized as an avatar on large-format touchscreens within TUI shops.
Lisa serves as the first point of contact, conducting an intelligent intake conversation. She acts as a triage agent, bridging the gap between a customer entering the store and sitting down with an expert.
Meet Lisa
We introduced Lisa, an innovative AI retail assistant visualized as an avatar on large-format touchscreens within TUI shops.
Lisa serves as the first point of contact, conducting an intelligent intake conversation. She acts as a triage agent, bridging the gap between a customer entering the store and sitting down with an expert.
How It Works: The "Warm Handoff"
Lisa is designed to handle the logistical "heavy lifting" so human advisors can focus on the emotional connection. She initiates the process by engaging the customer to collect essential details like destination and travel dates, while also mapping out deeper preferences such as accommodation type and vacation priorities. Lisa then synthesizes this information into a clear summary emailed directly to the shop’s advisors, culminating in a choice for the customer to either wait in-store or request a callback to reduce queue frustration.
How It Works: The "Warm Handoff"
Lisa is designed to handle the logistical "heavy lifting" so human advisors can focus on the emotional connection. She initiates the process by engaging the customer to collect essential details like destination and travel dates, while also mapping out deeper preferences such as accommodation type and vacation priorities. Lisa then synthesizes this information into a clear summary emailed directly to the shop’s advisors, culminating in a choice for the customer to either wait in-store or request a callback to reduce queue frustration.
How It Works: The "Warm Handoff"
Lisa is designed to handle the logistical "heavy lifting" so human advisors can focus on the emotional connection. She initiates the process by engaging the customer to collect essential details like destination and travel dates, while also mapping out deeper preferences such as accommodation type and vacation priorities. Lisa then synthesizes this information into a clear summary emailed directly to the shop’s advisors, culminating in a choice for the customer to either wait in-store or request a callback to reduce queue frustration.
The Impact: Empowering Experts
The implementation of Lisa creates a more efficient workflow. By the time a customer sits down with a human advisor, the groundwork is laid. The customer has already mentally structured their wishes, and the advisor has a "cheat sheet" to start the conversation at a higher level.
The Impact: Empowering Experts
The implementation of Lisa creates a more efficient workflow. By the time a customer sits down with a human advisor, the groundwork is laid. The customer has already mentally structured their wishes, and the advisor has a "cheat sheet" to start the conversation at a higher level.
The Impact: Empowering Experts
The implementation of Lisa creates a more efficient workflow. By the time a customer sits down with a human advisor, the groundwork is laid. The customer has already mentally structured their wishes, and the advisor has a "cheat sheet" to start the conversation at a higher level.
The Impact: Empowering Experts
The implementation of Lisa creates a more efficient workflow. By the time a customer sits down with a human advisor, the groundwork is laid. The customer has already mentally structured their wishes, and the advisor has a "cheat sheet" to start the conversation at a higher level.
Implementation & Optimization
Innovation requires iteration. Before the rollout, Lisa was extensively tested by TUI HQ employees. We utilized feedback from retail colleagues to optimize her interactions, ensuring she functions not just as software, but as a helpful colleague.
Following her reveal at the TUI Take Off Event, Lisa is now deployed in TUI shops, marking a new step in AI-driven retail service.
Implementation & Optimization
Innovation requires iteration. Before the rollout, Lisa was extensively tested by TUI HQ employees. We utilized feedback from retail colleagues to optimize her interactions, ensuring she functions not just as software, but as a helpful colleague.
Following her reveal at the TUI Take Off Event, Lisa is now deployed in TUI shops, marking a new step in AI-driven retail service.
Implementation & Optimization
Innovation requires iteration. Before the rollout, Lisa was extensively tested by TUI HQ employees. We utilized feedback from retail colleagues to optimize her interactions, ensuring she functions not just as software, but as a helpful colleague.
Following her reveal at the TUI Take Off Event, Lisa is now deployed in TUI shops, marking a new step in AI-driven retail service.
